We respect your right to privacy and feel it is important for you to know how we use the information we receive from you via our website, at www.bespokesoftware.com. First Option Software (Company number 06340261 registered in England & Wales) is based at its head offices at Signal House, Jacklyns Lane, Alresford Hampshire SO24 9JJ.
Information You Provide
When you make an enquiry or sign up for our UX review service, we ask for information such as your name, company name, Telephone number, and e-mail address. We use the collected personal information to communicate with you and/or deliver the UX review service.
If your personal information has changed or needs updating please contact us using the contact details on the website.
Information we Collect
When you use the website we may use tools (including HotJar, LeadForensics, Intercom, tawk.to) to automatically collect log data in order to track your use of the website. We use this information to understand your interests and help us improve our website.
Marketing and Communications
If you register or enquire with us, we may use the information you provide to send you marketing information about our services.
We may add your information to our marketing tools, including MailChimp and CapsuleCRM to manage and keep records of our communications with you.
If you no longer wish to receive marketing information please unsubscribe or contact us at firstname.lastname@example.org.
Website Traffic Information
Because of the way that website communication standards work, when you arrive at or leave our website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service.
First Option Software does not store your credit card information but will record transaction information (amount, date, unique reference) each time a payment is processed by our payment provider.
If you do not wish to use a credit card you may purchase the service by means of an invoice, paid for in advance.
Except as described, we will not sell, rent or loan or make available your personal information to any other third-party company. We may disclose information as required in response to legal process or to establish/exercise our legal rights or defend ourselves against a legal claim.
Protection of Information
First Option Software maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe and secure. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.